All Prices Listed On Joe Chia Online Store Are Listed In European Currency.

Processing Time For Orders Is 3-5 Business Days. These Period May Be Extended During Holidays, Limited Edition Releases And Promotions. Business Days Do Not Include Weekends Or Holidays.

Once We Have Dispatched Your Order, You Will Receive A Dispatch Confirmation Email Including The Tracking Details Of Your Parcel. Deliveries Within Malaysia Will Arrive Within 3-5 Business Days After You Receive Your Dispatch Confirmation Email. We Use Fedex For All International Deliveries. International Deliveries(Outside Malaysia) Will Be Delivered Within 5-7 Business Days, Unless The Package Is Held Up In Customs. We Do Not Offer Expedited Shipping At This Moment. Every Effort Is Made To Have Your Items Delivered Within The Specified Windows.

*We Do Not Ship To Afghanistan, Iraq, Israel, Libya, Syria, Mali, Niger, Sudan, Yemen, Central African Republic, Democratic Republic Of Congo, Lebanon, Iran, North Korea And Somalia.

We Ship Delivery Duties Unpaid (Ddu), Therefore In The Case Of Delivery Outside Of Malaysia, Any Customs Or Import Duties Are Charged Once The Parcel Arrives At Its Destination Country. You Are Obliged To Bear The Customs Duties And Further Costs Incurred. We Are Not Responsible For Knowing The Customs Policies Of Other Countries, And Cannot Tell You What The Cost Would Be, As Customs Policies And Import Duties Vary Widely From Country To Country. If You Have Any Questions With Regards To The Customs Regulations In Your Specific Country, Please Contact Your Local Customs Office To Determine What These Additional Costs Will Be Prior To Placing Your Order.

We Will Not Be Held Responsible For Any Delay Or Failure To Comply With Its Obligations Under These Conditions If The Delay Or Failure Arises From Any Cause Which Is Beyond Our Reasonable Control Such As If A Package Is Lost By One Of Our Carriers, Or Due To Natural Occurrences, Air/Ground Transportation Strikes/Delays Or Transfer From Aramex To International Mail Carriers.

Every Effort Is Made To Protect Your Products During Transit. However, Should Any Damage Have Occurred During Transit, Please Contact Our Customer Service Immediately To Arrange A Replacement Of The Damaged Item(S). Please Note That The Risk Of Loss Of Or Damage To The Products Passes To You After Delivery. You Should Refuse To Receive The Products If The Package Appears To Be Damaged Or Ripped Open.

If The Package Is Not Picked Up And Any Kind Of Fee Is Added, You Are Responsible For The Extra Cost And Will Be Charged All Costs And Expenses Associated With The Return Shipment. This Includes Freight Charges, Any Extra Payments, Duties, Taxes, Levies, Return Charges, Any Additional Fees, Etc.



All sales are final. 

Unfortunately, JOE CHIA does not offer returns or direct exchanges.

However, faulty or defective item(s) can be returned to JOE CHIA within 14 days of purchase OR 7 days after receiving the item(s).

Eligibility Requirements for Refund(s)*:

  • Items requested for refund(s) must be either defective or faulty.
  • The refund must be requested within 7 days after the purchase.
  • Returned items must be unused, unworn, unwashed, and in their original condition.
  • Items must be returned along with the tags and packaging as received.
  • Non-final sale item(s)*

*Final sale items include items purchased during sale promotions, items purchased using coupons, discounted merchandise, limited launch items, sensitive items (e.g., socks, and piercings). All final sale items are ineligible for refunds or returns.

If the item(s) you wish to return fulfills ALL of the eligibility requirements stated above, you can complete and submit a Refund Form (HYPERLINKED TO REFUND FORM).

Once you have submitted the form, you will receive an email informing you of our decision on the refund request, along with any further instructions if necessary, within 3-7 business days.

Once your refund has been approved, a confirmation email will also be sent to you. The refund will then be issued once we have received and inspected the refunded item(s). The refund will be issued to the PayPal account used to place the initial order around 7 business days. 

Please note: We will only cover the cost of returns if we have confirmed that the returned items are indeed faulty or defective after inspection. In this case, our customer service will provide you with a shipping label, which will cover the costs associated with the refund process.

JOE CHIA ATELIER SDN BHD reserves all rights to

  • Reject return requests that do not comply with our refund policy.
  • Withhold the refund until we receive the returned items.
  • Make final decisions regarding the refund request
  • Modify this policy without prior notice.
If you have any concerns or issues regarding the refund process or for any general inquiries, please contact our customer service by email at or via live chat.



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